At Cumberland Valley School District, we believe in providing our students with the resources they need to succeed in their future careers. Because of this, Cumberland Valley will fund at least 50% of your Emerge Prepared program, normally ranging from $2,500 to $4,000, through a generous educational fund.
What does an IT Helpdesk Administrator do?
An IT Helpdesk Administrator is the first point of contact for employees seeking IT assistance. This career training provides you with the skills to manage a ticketing system, handle a high volume of tickets, troubleshoot basic technical issues and escalate more complex issues to the appropriate IT team.
Where do they work?
IT Helpdesk Administrators have the flexibility to work with a variety of industries and businesses. They typically work in an office setting.
Requirements
- Web browser with internet connection
- Course registration & payment
Training Materials Provided
- Expert-led video-based training
- Competency assessments
- National Certification exam fee
IT Helpdesk Administrator
Outcomes
According to the Bureau of Labor Statistics, employment in computer and information technology occupations is projected to grow by 15% from 2021 to 2031. This equates to about 418,500 new jobs per year from both projected growth and replacement needs.
Skills Learned
Upon completion of this training, you’ll be able to:
- Install, configure, upgrade and maintain PC workstations and SOHO networks
- Understand the basics of operating systems (OS), network technologies and design principles
- Identify and troubleshoot performance and connectivity issues related to PCs and networks
- Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
- Install and manage wired and wireless networks, adhering to standards and using modern testing tools
Courses
A+ Comprehensive |
Network+ |
IT Helpdesk Administrator Job Possibilities
HIDDEN
Desktop Support Specialist
HIDDEN
PC Technician
HIDDEN
Network Administrator
Certification Information
Upon completing your training, you’ll be qualified to earn the CompTIA Network+ certification and CompTIA A+ certification.
CompTIA A+
A+
The CompTIA A+ certification helps launch your IT career even further with enhanced skills in hardware, networking, security, software troubleshooting and operational procedures. Earning this certificate will boost your IT confidence and create a multitude of IT career opportunities to pursue.
CompTIA Network+
Network+
The CompTIA Network+ certification (Net+) allows you to learn the skills you need to carry out your duties as a certified professional IT Network Technician. The Network+ certification program is backed by major computer hardware and software manufacturers, vendors, distributors, resellers and publications and delivers a multitude of benefits when you seek to enhance your IT career.
Issuing Authority
IT Helpdesk Administrator Enrollment
- Students who wish to enroll in an online certificate program must connect first with their school's guidance counselor to get approval. Please contact Mrs. Miller at 717.506.3401 or admiller@cvschools.org to get started.
- Students must then receive parent consent via a signed copy of the Guardian Consent Form prior to enrolling in a program (available through the guidance office).
- The students' guidance counselor will work directly with Harrisburg University to enroll them for the program.
- Emerge Prepared programs are fully funded through a generous educational fund so no payment is collected from the student.
- Upon enrolling, students will be paired with a Student Success Advisor who will act as a coach and mentor throughout the program.
If students need additional funding source, we offer many convenient options.
Pay in full using any major credit card, PayPal, or Venmo. Select “credit card” as your payment option.
Apply for PayPal Credit and pay zero interest if your balance is paid in full within 6-months. Complete a quick application and you’ll receive a credit decision within seconds.
Pay for your training with an education loan through Sallie Mae or Meritize.
Complete the course registration process to reserve your seat using one of these options.
PROGRAM COMPARISONS
EMERGE PREPARED | similar Community College Program | |
|---|---|---|
Program & Tuition Cost | $4,000 | Up to $20,000 |
Exam Fees, Books & Materials | Included | Up to $750 |
Schedule Flexibility | On-demand 24/7 | Set class schedule |
Travel Requirements | None: 100% online | On-campus classrooms |
Student Support | Personal Advisors: text, call and email access | Professors: scheduled office hours |
Career Coaching | Exam-tailor + soft-skill training to build well-rounded careers | Exam-based + prerequisites and electives to meet credit |
Content Delivery | 3D animations, immersive environments, interactive activities, game-based learning | Professor lectures |
Emerge Prepared | Community College | |
|---|---|---|
Program & Tuition Cost | $4,000 average | Up to $20,000 |
Exam Fees, Books & Materials | Included | Up to $750 |
Job Ready In | 3–6 months | 24–48 months |
Schedule Flexibility | On-demand 24/7 | Set class schedule |
Travel Requirements | None: 100% online | On-campus classrooms |
Student Support | Personal Advisors: text, call and email access | Professors: scheduled office hours |
Career Coaching | Exam-tailor + soft-skill training to build well-rounded careers | Exam-based + prerequisites and electives to meet credit |
Content Delivery | 3D animations, immersive environments, interactive activities, game-based learning | Professor lectures |
Meet Your Training Specialist!
Your Workforce Training Specialist will help you understand your program, help with clinical placement, and answer any questions you have! Get in touch with your Workforce Training Specialist to learn more about your program, Harrisburg University, and how to start achieving your career goals.
To begin the enrollment process, please contact Mrs. Miller at 717.506.3401 or admiller@cvschools.org to get started.
FAQ
Students have access to complete program materials for two years. But most students finish their courses sooner.
Note: Some programs require a clinical component beyond the online coursework which extends the program length.
No, these courses do not count for college credit.
Yes, our training program is fully online and asynchronous.